GENERAL INFORMATION

SUITSINC.com offers you access to Online Customer Support and personalized service.


How can I contact the Online Customer Support department?

For any questions regarding SUITSINC.com, please do not hesitate to contact our Customer Service department.

Email: suporte@mundodosfatos.com
Phone: +351 255 729 265


Customer Support hours are from Monday to Saturday, from 9:30 a.m. to 12:30 p.m. and from 2:00 p.m. to 7:30 p.m.

Can I know the status of my order?

Yes, when you finish your purchase we will send an email with the shipment date's information. When the order is shipped you will be informed again and it will contain a directed link to check the status of your order.


Can I delete item(s) from my shopping cart?

Yes, you can delete the item(s) you do not want from the shopping cart at any time, as long as it has not been completed. Using the "X" option in the upper right corner of the article you selected.


Can I modify my order?

Yes, you can as long as it has not yet been completed. If you wish to modify your request, once it has been sent, you will have to contact us through our telephone number +351 255 729 265 or by email suporte@mundodosfatos.com.


Can I recover my forgotten password?

Yes, in order for you to reset your password, you must use the link that was sent to your email. This new password must be at least 4 characters long.


Are the prices of the online store and the physical store of Suits Inc the same?

Yes. Normal prices and sales prices will coincide as much on the website as in your usual Suits Inc store.


I have received information that the purchased item is sold out, how do I proceed?

If the article is out of stock, you will be advised, and you can request the exchange of it. If you have already made the payment, Suits Inc gives you the option to exchange for an item of the same value or the total return of the money, if it so justifies.


How do I know if there is stock available for a particular item?

SUITSINC.com has a weekly stock update system, so the entire article presented on our website means that it is available for purchase. When an article is out of stock, we will remove it from our website. Please be aware that there may be exceptions.


Can I receive periodic information in my e-mail with the latest news and offers?

Yes, by subscribing to our newsletter, you can receive information with the latest news, as well as events and offers Suits Inc.


I received an incorrect article, what should I do?

If, exceptionally, you received an item you did not choose, you may return it or replace it if it has not been used. For this, we ask that you contact our Customer Service department.

Buying on SUITSINC.com is very simple. Just follow these steps:


1. Choose one of our sections: you can buy by type of item or by collection.

2. Click on the article that interests you to access the different views of it, as well as its name, reference, description, price, color, available sizes and composition.

3. Select a size and add the item to the basket. Then you can choose to "Continue shopping" or "End purchase".

4. Please note that to follow up on your order you have two options: you can register or you can finalize the purchase as a guest.

5. After entering your personal information and shipping and billing addresses correctly, select "Save".

6. Choose a method of sending your order: in-store withdrawal or shipping by carrier to your shipping address.

7. If you wish you can also leave a comment on your order.

8. Select a form of payment: bank wire, paypal or payment by ATM.

9. Check the summary of your order and confirm your purchase.

10. You will then receive an email confirming your new order.

We remind you that purchases made on SUITSINC.com are totally safe, because we dedicate a great effort to the implementation of the necessary resources to guarantee the security of your purchases and your personal data.

One of the options for making purchases at Suits Inc is by registering on our website. Any data you provide us with will be stored securely on our systems, so you do not have to re-enter them, making your future purchases faster.


1- Steps to follow in order to register as a Customer in SUITSINC.com:

- Click in arrow icon in the upper right corner of our page and click "Create an account".

- Fill in the required fields of the form. Confirm the entered data and click on "Register".

- Congratulations! From this moment you will be registered as a Customer on our website.


2- Access to your data and void.

You can access, change, and delete your data in the "My account" section by clicking the associated icon at the top of the website. In addition to personal data and shipping addresses you can access the history and details of your orders as well as your discount vouchers.


3- Forgot your password?

Logging in to "Forgot your password?", you can request to recover your forgotten password. After this action, you will receive an email with the following instructions to re-establish your password.

1 - Shipping


Where can I get my order?

You can receive your order at the address you have given us, sent by carrier, or you can pick it up at one of our physical stores.


What is the price and delivery time of my order?

The prices for shipping by carrier depend on the weight and size of your order as well as the country of destination. The pick up at store option is totally free of charges.

Delivery times depend on the type of shipment selected: 3 to 5 business days if you choose carrier (international shipments), or 2 to 3 business days if you choose store pickup.
We remind you that these are the deadlines from the moment the order is shipped from our warehouse. The deadlines can be extended if there are shortages of stock of the item you ordered.


How can I prove that I have correctly made my purchase?

After you have placed your order and made payment, you will receive a confirmation email from us. If you do not receive the email, we recommend that you verify that it has not been sent to your junk e-mail. If you have not received a confirmation of your order, we recommend that you contact our Customer Service department at suporte@mundodosfatos.com.


2 - Follow-up and delivery


You can find out what status your order is at any time by visiting "My Orders" in your account. In case you have made the purchase through the option to purchase as a guest, you can follow up on your order through the link provided in the confirmation email. For any inquiries about the delivery, please do not hesitate to contact our Customer Service department, through the email suporte@mundodosfatos.com.

If you opt for pick up at store, we will notify you of the arrival of your order to the store by SMS, and you will have a 15-day deadline to collect it. To do this, you must submit the corresponding order number. If you have chosen delivery by carrier, when your order leaves our warehouse, you will receive a confirmation email with a tracking number and the link to the website of the carrier.
In case of collection in the store, do not forget that it is not necessary to wait in the people line to collect your order; Request it directly from any employee.

Site Policies Suitsinc.com

*For online shopping only, it does not apply to in-store purchases. For store policies, please contact your local Suits Inc store.

All occurrences involving exchange or return will be met as provided in the Consumer Defense Code.


How do I return an item?

The Customer must request the exchange or return through the Customer Service or directly in "My Account" in the topic "Order History". Expenses arising from the exchange or return of the item will be borne by the Customer.
The product must be returned to SUITSINC.com in the original packaging, accompanied by invoice and all of its articles, in case of exchange or return. After the product arrives at the Distribution Center, SUITSINC.com will verify that the conditions have been fulfilled. If so, we will arrange for the return or exchange of the item according to the request made by the Customer.

The customer may make the exchange or return without any costs associated in any Suits Inc store. The return after being held in the store, the refund of the value is not made in the same, but in the same way that the payment was made after the articles are received in our Distribution Center.


SUITSINC.com disclaims the obligation to respond to requests for exchange or return of any returned item without it being advised by Customer Service, or direct request by the site in "My Account", out of date or in the absence of accompanying articles/accessories.

Payment by Bank Wire

The deadline for delivery is considered from the confirmation of payment by the bank. Confirmation is made within 3 business days from payment. This is the most time consuming method.


PayPal / Credit Card

The deadline for delivery is considered from the confirmation of payment by the PayPal system.


Payment by ATM

The deadline for delivery is considered as soon as the value of the payment is confirmed.

You can make the payment in $ US dollars using only Paypal or Credit Card method. When browsing suitsinc.com by choosing the option $ (dollars), the value of the PayPal conversion rate is added automatically to the normal price of the product. When making the purchase in dollars, the customer agrees to this term.

Mundo dos Fatos - Comércio Vestuário, LDA., based in Zona Industrial 1 - Lote 10, 4560-144 Penafiel Portugal, hereinafter simply referred to as Suits Inc, and, on the other hand, SUITSINC.com customer, qualified at the time of purchase of the SUITSINC.com articles, hereinafter referred to as simply Customer.
Whereas SUITSINC.com sells clothing and services online; 
Considering the Customer's interest in buying the products offered by SUITSINC.com in its sales channels;

The purpose of this agreement is to establish the general conditions of use and purchase of articles and services of the Customer on SUITSINC.com.


Confidentiality: SUITSINC.com is responsible for the preservation and confidentiality of all data and information provided by Customer at the time of purchase.


Customer Attendance Service: the Customer has this service to clarify any of his doubts, to solve any requests or complaints regarding his request or any content made available on the site. The Customer Service Department can be activated by telephone or on the website or by sending an e-mail to suporte@mundodosfatos.com.


Delivery Policy: the period for delivery of the items is informed during the purchase procedure, counted in working days. The deliveries of the items are carried out from Monday to Friday, putting aside weekends and holidays.
After completing the order it is not possible to change the payment method and/or delivery address, request advance payment or even priority of delivery. 
The delivery period is informed during the purchase procedure, taking into account the available stock, the region, the process of issuing the invoice and the time of preparation of the product. With each update in the order status, the SUITSINC.com system automatically sends alert emails to the Customer.
The delivery amount is calculated based on the place of delivery, weight and dimensions of the item.


SUITSINC.com does not authorize the carrier to:

Enter Customer's home;
Deliver by alternative means;
Open the packaging of the order;
Make delivery at wrong address, wich does not match the one that is on the consignment note.


Right to repentancethe Client shall be entitled to exercise the right to repent of the purchase, for the purpose of returning the item, in which case the following conditions shall be observed:
The withdrawal period for the purchase of the product is up to 30 (thirty) consecutive days, from the date of invoice issuance; In case of return, the product must be returned to SUITSINC.com in its original packaging, accompanied by the invoice and all its accessories. 
The Customer must request the return through the Customer Service or directly on the website from "My Account" choosing "Order History" by going to "Details" of the order, selecting the item that you want to exchange or return. The client will have to explain to us if he/she wants to make an exchange or total return of the article/purchase. Expenses arising from the exchange or return of the item(s) shall be borne by the Customer.
After the product arrives at the Distribution Center, SUITSINC.com will verify that the above conditions have been met. If so, it will provide the exchange or refund of the total value of the item / purchase.


Exchange and Returns Policy: all occurrences involving exchange or return will be met as provided in the Consumer Defense Code. The Customer must request the exchange or return through the Customer Service or directly in the Control Panel, in the topic "Order History". Expenses arising from the exchange or return of the Article shall be borne by the Customer.
The product must be returned to SUITSINC.com in the original packaging, accompanied by invoice and all of its articles, in case of exchange or return, of the articles belonging to this effect.
After the product arrives at the Distribution Center, SUITSINC.com will verify that the conditions have been fulfilled. If so, will arrange for the return or exchange of the Article in accordance with the request made by the Client.

SUITSINC.com disclaims the obligation to respond to requests for exchange or return of any returned item without it being advised by Customer Service, or direct request by the site in "My Account", out of date or in the Absence of accompanying articles/accessories.


Delivery Time and Methods of Payment:

Payment by Bank Wire: the deadline for delivery is considered from the confirmation of payment by the bank. Confirmation is made within 3 business days from payment. This is the most time consuming method.

PayPal: the deadline for delivery is considered from the confirmation of payment by the PayPal system.

Payment by ATM: the deadline for delivery is considered as soon as the value of the payment is confirmed.

Suits Inc, registered trademark of Mundo dos Fatos, Comércio Vestuário, LDA. knows how privacy is important to its customers, striving to be clear about how they collect, use, disclose, transfer, and store Customer's personal information. This Privacy Policy applies to any device, website, customer support platform or other online application by Suits Inc that relates to or has a connection to the Policy (collectively, the "Services" of Suits Inc). This Privacy Policy applies regardless of whether the client uses a computer, mobile phone, tablet, TV or other smart device to access the Services of Suits Inc. For more detailed information on how Customer information is handled, please read below.

Information Collected by Suits Inc

Suits Inc collects various types of information, including:

• Information provided by Customer directly to Suits Inc through our physical stores;

• Information collected by Suits Inc on Client's use of Online Services at SUITSINC.com.

Suits Inc may also attempt to obtain your separate consent for the collection of information, or to notify you separately as to how your personal information is collected in a way not described in this Privacy Policy if necessary for the provision of certain additional services.


Use and Sharing of the Information

Suits Inc uses the information it collects to:

• Provide the Services requested by the Client;

• Understand how Customer uses the Services so that Suits Inc can improve Customer's experience;

• To better understand our customers, so that we can make the most relevant communications, services and experiences available; and

• Provide personalized advertising and content with Customer's separate consent whenever necessary.

Suits Inc does not share any Customer information with third parties.

What are cookies and how does it work?

Cookies are small files sent to your computer by the websites visited and stored there. Cookies are stored in the file directory of your browser. The next time you visit the website, the browser reads the cookie and forwards the information back to the website or element that originally defined the cookie.


How are the cookies used on this site?

Cookies are essential for the operation of our site, aiming to improve the browsing experience of our users. The information gathered in cookies also allows us to improve our site, using estimates of usage patterns of each user, thus adapting to the interest of those who use it.


How are cookies NOT used on this site?

We inform our esteemed clients, that in the cookies that we use, no sensitive information of personal identification is stored. Example: password, credit or debit card data, etc.


What kind of cookies do we use?

Our cookies have different functions, below we explain how they are used by this site.

Essential cookies – These allow you to browse the website and use your applications as well as access secure areas of the website. They are also used to identify and authenticate the user, allowing to identify in which state of navigation the user is well as to store the information about the minicart of purchases. Lastly, allowing you to remember your favorite selections in subsequent visits to the website.

Analytical cookies – They are used anonymously for the purpose of obtaining generic information about users' access to the site for statistical analysis, in order to improve the functioning of the website.

Feature cookies – It is intended to save user preferences for site usage, so you do not need to reconfigure the site each time you visit. Allowing to uniquely identify the device (Computer, Tablet, etc.) in order to be able to offer our customers the necessary guarantees in the purchasing operations. These cookies do not contain, and at any time, any sensitive information.


How can you manage cookies?

All browsers allow the user to accept, decline or delete cookies, in particular by selecting the appropriate settings in their browser. Although the settings of each browser are different, it is usual for the cookies to be configured in the "Preferences" or "Tools" menu. For more details on configuring cookies in your browser, we suggest that you consult it's "Help" menu.


Lastly, we inform you that our cookies policy may be updated as soon as the services provided on this site change. However, during your use it is possible that it does not include any cookie, tag or other devices, although they always have the same aims as those previously mentioned.

In the case of promotions, the delivery time may be higher than usual.

If you have any questions, please contact us:

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From Monday to Saturday from 9:30 a.m. to 12:30 p.m. and from 2:00 p.m. to 7:30 p.m. GMT +1 TIME ZONE.