Site Policies Suitsinc.com
*For online shopping only, it does not apply to in-store purchases. For store policies, please contact your local Suits Inc store.
All occurrences involving exchange or return will be met as provided in the European Consumer Defense Code.
The term for exchanges or returns of items purchased through SUITSINC.com is 14 (fourteen) days, counting from the date of invoice issue.
The refund is always made by the same method used to pay the order.
If you have made payment by ATM or bank transfer, you must give us your account number to proceed with the refund. The repayment deadline in this method is 3 to 5 business days.
If you have chosen to pay by PayPal or credit card, the refund is made within a maximum of 24 hours.
How do I return an item?
The Customer must request the exchange or return through the Customer Service.
The product must be returned to SUITSINC.com in the original packaging, accompanied by invoice and all of its articles, in case of exchange or return. After the product arrives at the Distribution Center, SUITSINC.com will verify that the conditions have been fulfilled. If so, we will arrange for the return or exchange of the item according to the request made by the Customer. Expenses arising from the exchange or return of the item will be borne by the Customer.
The customer may make the exchange or return without any costs associated in any Suits Inc store. The return after being held in the store, the refund of the value is not made in the store, but in the same way that the payment was made after the articles are received in our Distribution Center.
For hygiene reasons, changes or returns of underwear are not allowed.
SUITSINC.com disclaims the obligation to respond to requests for exchange or return of any returned item without it being advised by Customer Service, out of date or in the absence of accompanying articles/accessories.